DPSS Customer Service …

Needs an update. “14545 Lanark Street” has not been the Van Nuys DPSS office for over a year yet thos is the address the automated system gives out.

 

14545 Lanark St is an abandoned and boarded up building with homeless people living in the underground parking , or thos was true the last time I looked at it.
The correct location is the Zev Yaroslavsky Family Service building just past The Plant on Van Nuys Blvd.

Also, it is super hard to navigate to the point of speaking to a customer service rep. It took me 20 minutes of menu hopping before discovering  the key sequence , and for 10 more minutes I have been on hold.

Mis-information and hidden services are not “effective and caring service”. I am sure the county means to do better.
I also had to keep the call center worker from giving out a worker’s phone number just becaise it was ” too hard” for him to look up a case.

Los Angeles County DPSS is a mess

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I am sure the system means well, but @countyofLA  @dpss_calfresh is freaking me out.
I can’t figure out how to close the SNAP case or update my information. I am locked out of the online system and calling this number ALWAYS results in a termination message of “We can not find your information. Good bye”.

I never had a chance to do more than request my Language choice before the system threw me out.

I have attempted to email the worker I applied through at MEND. I also attempted to fax a SAR but the fax did not go

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through

Why don’t we have an Ombudsman for these Federal-state County benefit sefvices?

How can I apply?

It has been my experience that the Board of Supervisors are wonder, effective people. All of the County Employees believe in the programs they work in. Somehow, there is a disconnect and the systems are set up for failure. Right now I feel like the failure for not being able to navigate the system.