DPSS Customer Service …

Needs an update. “14545 Lanark Street” has not been the Van Nuys DPSS office for over a year yet thos is the address the automated system gives out.

 

14545 Lanark St is an abandoned and boarded up building with homeless people living in the underground parking , or thos was true the last time I looked at it.
The correct location is the Zev Yaroslavsky Family Service building just past The Plant on Van Nuys Blvd.

Also, it is super hard to navigate to the point of speaking to a customer service rep. It took me 20 minutes of menu hopping before discovering  the key sequence , and for 10 more minutes I have been on hold.

Mis-information and hidden services are not “effective and caring service”. I am sure the county means to do better.
I also had to keep the call center worker from giving out a worker’s phone number just becaise it was ” too hard” for him to look up a case.