Challenging Discussions : USC Center for Excellence in Teaching

http://cet.usc.edu/challenging-discussions/#module6

These do sound like dorky steps. But I’ve been doing them for a while with patients and was very interested to see the my approach was an actual thing that somebody else had named. And that this is an acceptable formal approach to calming a wave of emotions so that you can get to the behaviors and solve your problem.

I’m on my way into the office where I will be talking to someone who gets easily triggered so we’ll see how this goes.

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