Los Angeles County DPSS is a mess

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I am sure the system means well, but @countyofLA  @dpss_calfresh is freaking me out.
I can’t figure out how to close the SNAP case or update my information. I am locked out of the online system and calling this number ALWAYS results in a termination message of “We can not find your information. Good bye”.

I never had a chance to do more than request my Language choice before the system threw me out.

I have attempted to email the worker I applied through at MEND. I also attempted to fax a SAR but the fax did not go

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through

Why don’t we have an Ombudsman for these Federal-state County benefit sefvices?

How can I apply?

It has been my experience that the Board of Supervisors are wonder, effective people. All of the County Employees believe in the programs they work in. Somehow, there is a disconnect and the systems are set up for failure. Right now I feel like the failure for not being able to navigate the system.

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