Agencies are always talking about statistics and numbers and how great the burden is. We are never told about how the numbers are counted. If I walk through the door twice – am I counted as 1 person or 2?
There are wonderful agencies and programs who actively serve as many people as possible and cross direct clients so they may have the best services and shortest time in poverty possible.
I think that the number we should be hearing about is the number of people moved to a point where they no linger need the services offered by the agency. I want a Success Rate – not a Service Number.