Child Support payments are automated and issued on a debit card. This month the service was switched from Bank of America Visa to Eppicard MasterCard.
Every time I call the line becomes disconnected and I have to call back to attempt to find the magic combination of buttons and options to find a real person. I attempted to log in on https://www.eppicard.com, but apparently I must speak to a Customer Service person first. Now each call is costing 50 cents.
For all questions related to the California Debit MasterCard®cardholders should call the Customer Service toll free number at 1-877-777-1617; TTY: 1-877 411-6119; International Calls: 210-331-2268. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:
- Reporting lost or stolen cards
- Balance inquiries
- PIN changes
- Transaction history requests
- Registering a complaint about a card issue
- Questions about card usage
- Questions about international card usage
This is crazy and useless. I can’t use the internet for customer service and now they are charging me half a dollar for the pleasure of hanging up on me.
And now I just called to find out that due to a Fire Drill practice – no one is available to answer my phone call. So, apparently “Customer Service is available 24 hours a day, 7 days a week – unless there is a safety drill. In this case, we are unconcerned that you are using your 10 minute break at work to attempt to call us, and thanks for the two quarters we just charged you.”