The County of Los Angeles DPSS has a “No Wrong Door Policy”, which means that you can walk into the office closest to where you are staying and ask for homeless assistance.
“NO WRONG DOOR” POLICY
It is … policy to ensure that the participants shall be served in the district of their choice. It is the responsibility of the Customer Service Representative to explain the options to the participant, taking into consideration the participant’s Homeless status, type of emergency, long-term case management, and convenience to the participant. It is the participant’s option to receive services at the site of choice or to accept a unavailable at the site of choice, a referral may be the only option. However, the first step is to handle the request as a courtesy issuance or service.
This does not always happen this way. Often a person will walk into the nearest office and be told that without a case, there is nothing that can be done for them and they are sent away. Be aware that although the physical case file may not be in the building you have walked into, the County of Los Angeles has an impressive data system where your information can be shared across all DPSS offices. Ask to speak to the Customer service Rep or a Deputy if you are turned away. If you are still turned away, call the Board of Supervisors.